PCLender Client Success Stories

"PCLender's InHouse Mortgage is more than our LOS: it is an all-in-one platform that eliminates integration and reduces training requirements. They provide free online training and take an active role in ensuring we are getting the most value from the tools.

We've experienced a competitive advantage as a result of using the PCLender platform. Because we are seeing fewer loans, we need to account for every dollar, where previously the focus has been on handling a lot of volume. For example, using the PCLender loan reconciliation and warehouse line management tool, we discovered that running multiple automated underwriting systems may not be cost effective and that investor delivery fees can add up. We're able to track and manage those costs far more effectively now, and as a result we can still make a profit at lower lending levels.

PCLender's loan reconciliation and warehouse line management feature allows us to better track third-party vendors from the point that processors order services, giving us a better understanding of how we might reduce unnecessary costs."

"PCLender was the cure for our nightmare experience with a previous LOS. Now we rely heavily on the PCLender InHouse Mortgage system, and generally adopt its new modules, such as imaging and document management, as they become available.

We know that our implementations will be quick when those come to market. PCLender is very training oriented and interested in making sure their users can fully utilize the product.

PCLender's system makes it so much simpler to execute and manage our loan processes, knowing that they have the technology side of things covered and secure."

"Amber Financial was eager to implement the PCLender InHouse Mortgage warehouse line and loan reconciliation management module after working for years with its other system elements.

In contrast with an earlier disastrous LOS implementation that was both a grave mistake and a valuable lesson, implementing PCLender was simple. Now we have a different perspective on what technology means to us

It's very difficult to match PCLender. We have not been able to find another system that could duplicate its level of functionality. Today I have the ability to state my liquidity in real time, without a massive staff to gather the data. Selecting PCLender has been good for our business operation and our profitability."

"Mirad Financial Group is an eight-branch mortgage bank producing approximately $10—$15 million in monthly volume. Although we are a smaller midsized lender, we sell our loans to a broad spectrum of investors including Countrywide, CitiMortgage, Chase, and Lehman. Efficient management of our multiple investor relationships has a direct bearing on our profitability.

Since we run a lean staff, we expect a lot out of our technology.

Now, with the warehouse line and loan reconciliation management tool, we've rounded out our platform's capabilities so we can identify areas where we are either losing profit or not achieving revenue. Since implementing it we have the information at our disposal for greater management insight and can make everyone more accountable, which ultimately produces a more efficient business. Our implementation of this tool has been seamless and required only that they activate it for our users and train us on the steps required to produce the final reports.

PCLender is a valued partner of ours, and its InHouse Mortgage system has been a valuable tool. Eventually every mortgage lender will require this kind of functionality from their lending technology. Currently, though, there are very few competitors that have successfully tackled the A-to-Z banking solution as well as PCLender."

"It's a great time for credit unions to step into the credit void, and a good time for credit unions to be in the mortgage industry —offering a chance to maintain good member relationships with products that will work for them for the life of the loan.

When HSFCU selected PCLender's fully-hosted InHouse Mortgage enterprise lending platform in 2003, affordability was a key criterion and decision making factor. However, PCLender's affordability edge has in no way required us to compromise on functionality, which is comparable with any other lending platform at any price, and offers above-average ease of use, service and training. Further, PCLender does not "nickel and dime" us to death for incremental help.

Mortgage lending expertise and technology go hand-in-hand. PCLender is a good example of today's mortgage lending technology catching up to the need by supporting and contributing to the available in-house expertise. One good example of how we've changed our mindset is now offering online approvals through the PCLender platform."

Scott Nahme, Vice President for Credit Administration, Hawaii State Federal Credit Union

"As a subsidiary of Altura Credit Union, we are member service oriented and motivated solely by the desire to get our members in the best possible mortgage and the lowest possible rate.

Since 2004, Patrion Mortgage has operated through the PCLender InHouse Mortgage enterprise lending platform. We have discovered that with a production system such as PClender's that covers an end-to-end origination process including underwriting, locks, documents and funding, communication is key.

PCLender integrates with Outlook, enabling communication with everyone and allowing it to become part of the loan file, as well as Internet accessibility: anyone with rights to the system can access it from any secure Internet connection. PCLender's production data extrapolation system is simple and easy to work with, allowing views of pipeline and funding data, lock reports, type of products and loan amounts, as examples.

We use the system to the fullest extent, including its recently added loan reconciliation and warehouse line management feature to track lock, pricing and secondary marketing to assist in reconciling investor commitments at sale."